| 1. Embarkation |
| Passengers must arrive and must have completed all Immigration formalities 15 minutes before scheduled sailing time or such other period of time as the Carrier may announce from time to time. |
| 2. Validity of Ticket |
| Tickets are valid only for the date and time of sailing stated thereon and are not transferable except at the option of the Carrier. If a Passenger for whatever reason cancels his ticket or does not embark, any fare paid shall be forfeited in full. Passengers should not that refunds will only be given by the Carrier in the circumstances and subject to the conditions set out in clauses 3 and 4. |
| 3. Alteration and Cancellation of Sailings |
The Carrier's sailing schedule is subject to change and/or cancellation by the Carrier with or without prior notice. Where any sailing is cancelled or delayed, or where any sailing is accidentally overbooked as a result of any malfunction or maloperation of the Carrier;s computerized ticket booking system (Whether or not such overbooking is caused by the negligence of the Carrier or its servants or agents) the Carrier may:
(1) Cancel any ticket;
(2) Substitute any other vessel and/or sailing date and time for that stated on the ticket. The Carrier's rights under this clause are exercisable whenever the Carrier may in its absolute discretion think fit, and whether or not the cancelled, delayed or overbooked sailing is that stated in the ticket. |
| 4. Refund of Passage Money |
(1) any ticket is cancelled by the Carrier.
(2) any sailing time or date is substituted whereby the commencement of the voyage is altered by more than 2 hours from that stated on the ticket and the Passenger does not travel at the substituted time or date.
(3) the Passenger is diverted to lower price accommodation:
the fare paid by the Passenger or as the case may be the excess will be refunded on application to the ticket office within 1 month of such cancellation or substitution and on presentation of the ticket. Where Passengers want to alter or cancel their journey voluntarily the following shall apply:
(4) Hong Kong - Shenzhen / Guangzhou Route: Tickets presented 48 hours (based on working days) prior to the day of sailing shall receive a partial refund of 70% of fare paid. No refund will be given to tickets presented less than 48 hours.
(5) Hong Kong - Macau Route: Tickets sold are non-refundable, non-transferable, and non-chargeable.
Any passenger who fails to travel at the sailing time stated on the ticket at his/her own reason, the ticket will become null and void and cannot be refunded. The departure fee can be refunded upon presenting the intact ticket to the ticketing outlet within 20 days of the stated sailing date. |
| 5. Children |
(1) Each Passenger who is in possession of or has been issued with a ticket or on whose behalf a ticket has been issued may be accompanied by one child of not more than one year of age free of charge, but any such child shall not be entitled to occupy a seat on the Vessel nor entitled to any luggage allowance pursuant to clause 7 hereof.
(2) Children over the age of one year will be charged full fare. |
| 6. Obedience to Instructions |
| Passengers are to obey all instructions of the Carrier while on the Carrier's premises or on the Vessel. |
| 7. Free Luggage Allowance and Cabin Luggage |
(1) A Passenger may carry free of charge luggage not exceeding 10 kgs in weight and 20 kgs in case of Super Class/Desk or such other weight/cubic volume allowances as the Carrier may announce from time to time. A Passenger shall pay a charge for the carriage of luggage in excess of the free luggage allowance at the applicable rate from time to time published by the Carrier.
(2) A Passenger may carry with him on board the Vessel as Cabin Luggage one item of hand luggage provided that it is within the weight allowance referred to in clause 2.7.1. above. Any additional items of luggage, or any such items which are in excess of the said allowance, will only be accepted as checked luggage in the custody of the Carrier. The checked luggage must not exceed 760 mm x 560 mm x 230 mm in measurement or 40 kgs in weight. |
| 8. Checked Luggage and Valuables |
(1) Upon delivery to the Carrier of luggage to be checked, the Carrier shall take custody thereof and issue a luggage identification tag for each piece of checked luggage. If luggage has no name, initials or other personal identification, the Passenger shall affix such identification to the luggage prior to acceptance.
(2) The Carrier may refuse to accept luggage unless it is properly packed in suitcases or other suitable containers to ensure safe carriage with ordinary care in handling.
(3) Checked luggage will be carried on the same Vessel as the Passenger unless the Carrier decides that this is impracticable, in which case checked luggage will be carried on the next Vessel on which space is available.
(4) The attention of Passengers is drawn to the provisions of Article 5 of the Athens Convention which provides that the Carrier shall not be liable for the loss of or damage to moneys, negotiable securities, gold, silverware, jeweler, ornaments, works or art, or other valuables, except where such valuables have been deposited with the Carrier for the agreed purpose of safe-keeping. In this connection, Passengers should note that the Carrier has no facilities for the safe-keeping of valuables, and will therefore not ordinarily accept the deposit of valuables by Passengers, for such purpose. |
| 9. Collection and Delivery of Checked Luggage |
(1) The Passenger shall collect his or her luggage as soon as it is available for collection at the place of destination or stopover.
(2) Only the bearer of the luggage check and identification tag delivered to the Passenger at the time the luggage was checked in is entitled to delivery of luggage. Failure to exhibit the luggage identification tag shall not prevent delivery provided the luggage check is produced and the luggage is identified by other means.
(3) If a person claiming the luggage is unable to produce the luggage check and identify the luggage by means of a luggage identification tag, the Carrier will deliver the luggage to such person only on condition that he or she establishes to the Carrier's satisfaction his or her right hereto, and, if required by the Carrier, such person shall furnish adequate security to indemnify Carrier for any loss, damage or expense which may be incurred by the Carrier as a result of such delivery.
(4) Acceptance of luggage by the bearer of the luggage check without complaint at the time of delivery is prima facie evidence that the luggage has been delivered in good condition and in accordance with the contract of carriage. |
| 10. Prohibited Luggage and Articles |
Subject to clause 11 Passengers are not allowed to take on board:
(1) any live poultry, fish, shellfish, household pets or other animals;
(2) any dangerous or prohibited articles or other articles of the kind referred to in clause "EXCEPTIONS AND LIBERTIES" No.7 below.
The servants or agents of the Carrier shall be entitled to search Passengers and/or their luggage and goods traveling with them to ascertain whether there are any articles within the provisions of this clause. The Passenger agrees to allow such search upon being requested by the Master of the Vessel or other authorized servants or agents of the Carrier to do so.
The Carrier may further refuse to permit on board any items which in the opinion of the Carrier are unsuitable for carriage by reason of their weight, shape, size or character. |
| 11. Carriage of Firearms and Ammunition |
| Firearms and ammunition for hunting or sporting purposes may be permitted on board by prior arrangement with the Carrier, subject to such conditions as to, inter alia, stowage and custody as the Carrier may deem appropriate. In no circumstances will such items be permitted in the passenger cabin. Firearms must be unloaded, with the safety catch on and suitably packed. Carriage of ammunition is subject to applicable regulations relating to the carriage of dangerous goods. The Carrier reserves the right to make such charges and require the provision of such indemnities by or on behalf of the Passenger or Passengers concerned for the carriage of such items as the Carrier may think fit. |
| 12. Refusal of Embarkation |
The Carrier may refuse to allow on board any Passenger who is:
(1) in possession of any live animal or any goods of the kind referred to in clause 10 or who has an excessive quantity of luggage or who refuses to submit himself or his luggage or goods to a search when requested to do so;
(2) not in possession of a proper document valid at the ports of embarkation and disembarkation;
(3) in the opinion of the Carrier drunk or otherwise unfit for carriage or suffering from infectious or contagious disease, or who is behaving in such a manner as to be undesirable or to constitute a threat to the safety or comfort of other Passengers.
the event of such refusal of permission to board, no refund of the fare will be made. The Passengers' attention is also drawn to clauses "EXCEPTIONS AND LIBERTIES" No.3, 6 and 7 below. |
| 13. Passengers' Responsibility for Damage |
| Passengers will be held responsible for any damage caused by them to any property of the Carrier, including but not limited to the structure, machinery, gear, fittings, furnishing, equipment and appliances of the Vessel and the Carrier's landing stage and terminal buildings, and the Carrier reserves the right to detain Passengers and/or their luggage until compensation satisfactory to the Carrier in its absolute discretion has been made to the Carrier. |
